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If you have
a complaint against your operator, we advise you to note the
following:
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Correspond with your operator formally through the customer care or customer
services department. |
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You will need to contact your operator in writing either by e-mail, fax or
by post. Keep a copy of your letter and an acknowledgment that the operator
received it where possible. Include the following in your letter: |
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Your personal
details: Name, a contact number where the operator can reach you, the
line/telephone number you are complaining about, and your account number
with the operator if applicable, for example: if your complaint is regarding
cutting off your service, or your service provider assigned you an account
number under which you have all the numbers and/or services that you have
subscribed for. |
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Information
regarding your complaint: present your complaint clearly by stating what
your problem is, when you started facing it, and what you have done about it
since it began. Provide sufficient information that helps your service
provider to investigate your problem, such as copies of bills and receipts
of payments. At the same time, try to focus on the subject of the complaint
rather than providing information that is related to an issue or a telephone
number other than the one you are complaining about. |
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A request for
feedback from your operator. |
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The date of
the letter. |
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If you contact your operator by phone, take note of the date, the time of your
call, the name and position of the person you speak to, and where possible,
request a reference number to follow up on your complaint. Discuss the matter
and provide the necessary information. Ask when you should expect to hear from
them
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Contact the TRA through any one of the channels listed below. |
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Provide the TRA with: |
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copies
of all the correspondence between you and your operator, |
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a
description of the problem, |
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a copy
of your ID, as proof that you are the subscriber of the service who is
making the complaint. If you are not the person in question, you will need
to provide the TRA with an authorization from the subscriber; and |
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contact
details, such as your telephone and fax numbers, mail address and e-mail
address, in order for the TRA to correspond with you.
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Submit your complaints to the TRA through one of the following channels: |
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E-mail: consumer@tra.org.bh |
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Post: P.O. Box 10353, Manama – Kingdom of Bahrain |
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Fax: 17532523 |
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For enquiries please call 17520044 |
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