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About Us

The Telecommunications Regulatory Authority (TRA) was established by Legislative Decree No. 48 of 2002 promulgating the Telecommunications Law. The TRA is an independent body and its duties and powers include protecting the interests of subscribers and users, and promoting effective and fair competition among established and new licensed operators.

  • Background

    “ The Telecommunications Regulatory Authority (TRA) was established in 2002 promulgating the Telecommunications Law in the Kingdom of Bahrain.

    The Board of Directors oversees the activities of TRA led by its Chairman, Dr Mohammed Al Amer. The General Director, Mr Mohammed Bubashait, is responsible for the day-to-day operations of the Authority.

    TRA carries out its duties independently and in a transparent and non-discriminatory manner.

    Ever since its inception, TRA’s focused on liberalizing and developing the telecoms sector by promoting an effective and fair competition between established operators and new entrants while protecting the interest of consumers.

    The drive to pave for a more robust and dynamic telecoms industry continues with the change in market dynamics; this has fuelled an unstinting resolve to augment service levels and exceed expectations on all fronts. TRA as per the Third National Telecoms Plan is requested to address areas of disadvantage such as mobile service, ultra-fast broadband, international supply, digital security and internet eco-system.

    TRA also believes in creating value; positioning telecommunications as a pillar of social and commercial growth for the Kingdom of Bahrain. Since 2002, more than 2,600 jobs were created – a 50% increase – and the industry has accounted to 4% of the GDP.

    TRA’s culture is driven by business excellence and continuous learning; as it invests heavily in the training and development of its employees. An integral element of its internal frameworks is innovation – as TRA promotes innovation across all departments and levels.

    TRA aims to ensure that the communications environment in the Kingdom meets consumer expectations - in return it has launched a number of initiatives. For example, Bahrain was the first country in the MENA region to introduce the Fixed Number Portability and in 2011, 22,000 consumers switched providers .

    Also following negotiations with GCC nations, TRA introduced a cap on mobile roaming charges. Furthermore, it has insured that the regulatory environment stimulates competition; which in return has a led to a tariff reduction of an average of 25% across a number of services.

    Leveraging the best technology and regulation to deliver a competitive and innovative industry remains a core mission of the Regulator. The TRA is constantly reviewing its regulations and framework based on a number of principles including consumer protection and fostering competition. Initiatives include regulating bulk messages and monitoring quality of telecommunications services .”

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  • Key Messages

    - TRA Creates Value; Positioning Telecommunications as a Pillar of Social and Economic Growth for the Kingdom.

    - TRA fully supports the Third National Telecoms Plan; converting Bahrain into a fully ‘digital economy’ by addressing areas of disadvantage such as international supply, digital security and barriers to entry.

    - TRA believes in developing the workforce and industry at large; over the past 10 years, 2,600 jobs were created (a 50% increase) and the industry has accounted to 4% of the GDP.

    - TRA aims to ensure that the communications environment in the Kingdom of Bahrain will meet consumer expectations - in return will support both the economic development and social advancement of the Kingdom.

    - TRA will ensure the efficient installation of the National Broadband Network (NBN) in order to avoid any inefficient duplication of existing networks.

    - TRA listens and responds to consumers, providing them with a service that meets their expectations.

    - TRA believes in ‘best value for money’ and has insured that the regulatory environment is one that stimulates competition; which in return has led to a tariff reduction of an average of 25%.

    - Following negotiations with GCC nations, TRA introduced a cap on mobile roaming charges in the region.

    - Bahrain was the first country in the MENA region to introduce the Fixed Number Portability; in 2011, 22,000 consumers switched providers.

    - TRA strives to provide a ‘safe’ experience for broadband consumers and has launched the SafeSurf campaign. TRA Leverages the Best Technology and Regulation to Deliver a Competitive and Innovative Industry

    - TRA is constantly reviewing its regulations and framework based on a number of principles including consumer protection & fostering competition. Initiatives include increased level of assurance on regulatory accounts and restrictions on bulk messages.

    - TRA is continuously studying and researching global trends and processes; including the international supply market, to develop the telecommunications sector.

    - TRA developed the Radio Communications Consultative Committee; in order to discuss, regulate and manage spectrum related issues.

    - TRA believes that the telecommunications sector can ‘no longer operate in isolation’; focusing on building the ‘next generation of networks’ infrastructure.

    - TRA Improves Consumer Lifestyle

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  • Corporate Social Responsibility

     As It is in the nature of the Telecommunications Regulatory Authority (TRA) to dedicate itself to the needs of the general public, especially in fulfilling the role of protecting telecommunications consumers; The TRA equally weighs the importance of contributing to Bahrain’s community.

    In 2010 The TRA launched the Online Safety Initiative, better known today as SafeSurf. The first state of the nation review provides a comprehensive analysis of internet safety issues amongst adults and children, and sets out recommendations to ensure the safety of young people and adults navigating the information highway.

    It became clear to us the need to educate others on ‎these risks and benefits, and as such, www.safesurf.bh was launched alongside various campaigns. The website aims to serve the general public with knowledge and tutorials on how to navigate the internet safely, and the precautions one can take to prevent themselves from being exposed to possible threats. People can also benefit from regular updates and resources such as useful links to further their benefit, as well as share their experiences to benefit others. The immediate future of Safe Surf calls for a renewed State of the Nation Review in 2014.

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  • What we do

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  • Contact us

    Postal address:
    Telecommunications Regulatory Authority
    PO Box 10353 Manama,
    Kingdom of Bahrain
    Street Address:
    5th Floor, Building No. 852,
    Road No. 3618 Seef 436
    General Telephone:
    +973 1752 0000
    General Fax:
    +973 17532125
    General e-mail:

    For consumer enquiries and complaint please contact us on:

    Telephone:
    81188
    Fax:
    +97317532523
    e-mail:
    Opening Hours and days:
    From 8:00 a.m. to 4:00 p.m. Sunday to Thursday

     

    "Where the Government of the Kingdom of Bahrain decrees that there shall be a holiday that is not a regular public holiday applicable to the staff of the government sector and the private sector, the Authority shall also remain closed."

    • For licensing issues and applications, send e-mail to license@tra.org.bh
    • Submit your comments by filling the feedback form
    • To receive updates on the website, fill the register form.
    • Send us your response on our consultations to consult@tra.org.bh
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