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Consumers-Consumer Awareness Use Your Mobile Wisely November 2004
 
 

 
 
  Complaints | Awareness Campaigns | Consumer Advisory Groups
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With competition starting to develop in certain telecommunications services, we thought that the time is right to start a campaign that raises the awareness of consumers on the issues of choice and rights. Our campaign is entitled “Keep Asking!” and through it we hope that we can encourage you, the consumer, to take a proactive approach and ask your service provider for the information you need.
 
To help you out, we have produced a Consumer Guide that addresses key questions designed to assist you in making the right choices and learning more about what rights you have. We believe that in order to make the right choice, you need to have the right information. The questions included in the Guide are by no means exhaustive, but we hope that they will prove useful as pointers to further questions that you may need to ask.
 
We have identified three topics that are of interest to consumers at this stage of market development. Therefore, we have printed three leaflets; each is related to a separate issue: Carrier Pre-Selection, Roaming and Do You Have a Complaint ?
 
In order to reach as many consumers as possible, we have naturally sought the assistance of the media. Outdoor Ads , Press Ads and TV & Radio commercials are the channels we have used in order to better communicate with you to inform you about your rights and remind you to Keep Asking!
 
In line with our policy of ensuring access to information for all consumers, we are happy to provide copies of the Guide and leaflets. Copies are also available in Braille and large print upon request and free of charge. Please contact us on 17520044 to obtain your own copy.
 


To view the consumer guide click ( pdf , htm)
To view leaflet on (Carrier pre selection) click here



To view leaflet (Do you have a complaint?) click here

To view leaflet on (Roaming) click here
 
TV ads
To watch the roaming clip
click here
 
To watch the choice clip
click here
 
To view the complaint clip click here
 
  Radio ads
  To Listen to the roaming
click English, Arabic
     
  To Listen to the choice
click English, Arabic
     
  To Listen to the complaint click English, Arabic
 

To view press ads click on the picture below

To view Outdoor ads click on the picture below

   
 

 
   
© 2004 Telecommunication Regulatory Authority (TRA) -Kingdom of Bahrain. Registration. No. EMTRA047 [ Disclaimer ]