Arab

Consumer Tips

  • Obtaining a new service

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    Determine your usage to get the best package suits you. If your usage pattern varies from month to month, look for a plan that allows you to rollover excess minutes. If your device is a smartphone and want to download ring tones, games, songs etc., don't obtain a standard phone plan, because data charges can be very expensive and may exceed your credit limit. Decide what features are, and are not, important to you such as ( know your package features) " Data Roaming, International calls, etc"
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  • Contracts

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    Read the Terms and Conditions of the Contract carefully. Long term contracts may offer a cheaper price on the device or lower rates for the package but this will limit you to change your plan or service provider and the cost of terminating the contract before the commitment period may be very expensive. When upgrading or adding a new feature to your package always ask your service provider and ensure that you understand the terms and conditions of that service as it may get you in long term commitment. Check the coverage in your area before committing yourself with any long term contract.
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  • Billing

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    Carefully go over the details of your bill when it arrives. Ensure that the bill meets the terms of your package.
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  • Roaming

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    What is roaming? Roaming is the usage of your mobile Internet services outside your country of residence. Roaming is enabled when the service provider of the country you are in (host service provider) agrees to carry your service charges while you are visiting. The charges are then forwarded to the local service provider at your country of residence who then charge you for the usage of these internet services.Are roaming charges higher than local charge?Yes. Due to the nature of this process, roaming charges are usually much more expensive than local charges. What are your roaming charges?Roaming charges can be voice charges from Incoming & outgoing calls and data charges from turning on your data roaming feature and using various data consuming applications & features. Are roaming services available in all countries ?This information can easily be provided by your local Service Provider. What is the cost of roaming at your destination? Before travelling abroad, you should enquire about the roaming charges of your destination. Every country has various telecom service providers that differ in cost. Such preparations prepare you mentally as you travel on data spending and the amount of time to be used on data. Can you switch off your data roaming completely ?Yes. If you wish not to use data roaming at all; make sure to "switch off" all your data roaming services on your mobile. Some Service Providers in the Kingdom of Bahrain offers a feature to block roaming. What are other alternatives to roaming ready without bill shocks?• Purchase to a prepaid phone card or local sim card from a local service provider of the country you are visiting;• Subscribe to a data roaming add-on package by contacting your service provider to determine the best package the suits your usage and applicable duration. • You may connect to WiFi during your stay.  
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  • Number Portability

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    This service allows customers to benefit from the best packages that suits your needs while holding the same number. Before porting out your number, know when the date of bill issuance is. Clear your bill before porting out. After switching any final bill from your previous service provider must be paid within 30 days of issue to avoid barring their service on their current provider. If you are on a prepaid package all your credit will be lost after porting.
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