As part of its keenness to better serve all society segments including deaf and people with hearing impairment and based on its belief that the telecommunications technology should be utilized to foster communication with all subscribers, the Telecommunication Regulatory Authority (TRA) has launched a video call service for its Consumer Call Center: 81188 at the end of November 2018 in cooperation with Silah Gulf, a company specializes in contact center services and external outsourcing. The new feature will allow any android user to initiate a video call directly to TRA’s Consumer Call Center: 81188 to submit their complaints and enquiries.
The initiative comes in response to the message recently launched by Omar Farooq in social networking accounts “I am deaf”, which included the challenges faced by the deaf and people with hearing impairment in the society. The initiative also comes in implementation of the outputs and proposals of the ITU Plenipotentiary Conference recently held in the UAE for the Resolution on Telecommunication & Communication Technology Accessibility for Persons with Specific Needs, and it also comes in complementation of the recent consumer rights introduced in the TRA’s Consumer Protection Regulation.
“TRA stresses on its significant duties and powers to protect the interests and rights of telecommunications subscribers in the Kingdom of Bahrain and places a great importance to those people with special needs, especially with regard to their rights as consumers in the telecommunications sector, by continuing expanding and enhancing the communication channels between TRA and the all consumer segments and improve the level of services provided to them.” said TRA Acting General Director Sh. Nasser Bin Mohamed Al Khalifa.
The TRA’s Consumer Call Center 81188 receives consumer complaints and enquiries during official working hours from Sunday to Thursday from 8:00 am to 4:00 pm.
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