According to the results of the survey, Internet users have reached 99% which is a clear indication of the increasing affordability of Internet services in Bahrain. The Kingdom leads the global ranking of the percentage of Internet users, according to data released by the International Telecommunication Union. The results of the survey show that Internet applications represent most internet activities such as social media applications. For instance, 99% of respondents said they use WhatsApp and YouTube, 95% use Instagram and Facebook and 90% use Snapchat.
With regard to mobile telephony services, almost all respondents have a mobile phone service. However, the survey shows that the percentage of users having two or more mobile SIM cards is in decline, reaching 16% in 2018 compared to 38% in 2017. This reflects the developments in mobile telephony packages such as the introduction of new and comprehensive packages as well as the significantly increasing use of mobile data. The survey also indicates that the main reason put forward by respondents for having more than one SIM card was to have separate SIMs for business and personal use.
As for the fixed line service, the results of the survey showed that 16% of the households surveyed have a fixed telephone line due to the high dependence on mobile phone services.
Regarding telecommunications services users’ satisfaction, the survey results showed that 85% of respondents expressed their satisfaction with telecommunications services in Bahrain. Moreover, users' proposals were focused on lowering prices and increasing the quality of services.
"The results of this survey show significant developments in the nature by which telecommunications services are used and required by users." Says Acting General Director Sh. Nasser bin Mohammed Al Khalifa. “The high number of Internet users in Bahrain and the volume of internet usage that require high speeds and large amounts of data, in addition to the desire of users to obtain services at lower prices and better quality, all illustrate the importance of the deployment of the National Broadband Network using fiber-optic cables, which was achieved through the Batelco’s separation process. The network will enable the provision of high-speed broadband services to individual and business users.” Sh. Nasser added.
The survey included a sample of 1548 individuals in the age group of 15 years and above, who were surveyed on the availability and use of various telecommunication services as well as their satisfaction with telecommunication and online services.