Consumers can easily login and submit complaint & supporting documents.
The Telecommunication Regulatory Authority (TRA) has an integrated complaint and inquiry management system in order to maintain effective communication between TRA, consumers and the telecommunications service providers.
The system includes a consumer portal where consumers can easily log in and submit details of their complaint and supporting documents.
The system also provides faster options for registration via email (Gmail) or Facebook account, as all complaint and inquiry processes are managed through this portal besides the automized connection between TRA and the services providers.
A series of common questions and answers for consumers are answered here. Before making complaints or [...]
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TRA urges all consumers to pursue its ongoing awareness campaigns and directly communicate through its Consumer Call Center (81188) for more information & inquiries about the request for dispute resolution process.
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If you have an issue with your service provider, be it about billing, quality of connection or service, etc. the first thing you should do is contact them and try to resolve the issue directly. You may contact them, either by writing to them or calling their contact center.
If you have completed the aforementioned steps with your service provider and you are not satisfied with the outcome, or more than 60 days have passed since you submitted your complaint and it has not been resolved yet, you should contact the TRA and we will be ready to offer you the help you need.
You may contact us:
To ensure we give your complaint the best possible care, please provide us with the following: