Awareness campaigns

The TRA believes that awareness of consumers with respect to their rights and obligations is one of the vital tools to protect consumers and make the best out of the telecommunications services they subscribed for.

In order to create awareness among consumers, the TRA initiates awareness campaigns that interact directly with the consumer and better enhance their knowledge about telecommunications a liberalized sector.

  • Roaming Awareness

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    Travelling ,whether on a business trip or on a vacation, always needs planning and preparation. Nonetheless, travelling can get very costly due to roaming charges.

    What is roaming?

    Roaming is the usage of your mobile Internet services outside your country of residence. Roaming is enabled when the service provider of the country you are in (host service provider) agrees to carry your service charges while you are visiting. The charges are then forwarded to the local service provider at your country of residence who then charge you for the usage of these internet services. Due to the nature of this process, roaming charges are usually much more expensive than local charges.

    As a result, the Telecommunication Regulatory Authority “TRA” endeavors to protect consumers from potential bill shocks during their travel outside the Kingdom of Bahrain. It seeks to have all consumers aware of the following risks of international roaming, hence asking themselves:

    • Given the cost of international roaming, is it necessary to use your mobile while abroad?
    • Before planning the journey, are roaming services available at your destination?; whereby this information can easily be provided by your local Service Provider.
    • What is the cost of roaming at your destination? Before travelling abroad, you should enquire about the roaming charges of your destination. Knowing the roaming cost before travelling is always helpful when budgeting for accommodation, travel charges and telephone charges, which is key to avoiding overspending. Every country has various telecom service providers that differ in cost. Such preparations prepare you mentally as you travel on data spending and the amount of time to be used on data.
    • What if you didn’t enquire about roaming costs before travelling? Service Providers in the Kingdom of Bahrain must notify consumers via text messages (SMS), upon their arrival to their destination, of international roaming tariffs, free of charge. The content of the SMS shall include information on roaming tariffs for voice, data and text messages as well as information on how to contact your service provider helpline while abroad.

    Now that you have established the risks associated with international roaming, TRA echoes the following guidelines to minimize roaming cost:

    • If you choose to turn on data roaming, pre-plan your downloads and app usage as use of data can be very expensive (this includes applications that require your location, like Navigation). Or as an alternative, you may depend on WiFi to stay connected.
    • Make sure that your mobile is not on “automatic network selection” feature, as it might shift to a non-preferred network while roaming, and will cause extra charges.
    • Remember that you will be charged for the calls and text messages (incoming and outgoing) while roaming, so be careful while calling / texting.
    • If however you want to avoid any and all charges related to roaming, you can:
        purchase to a prepaid phone card or local sim card from a local service provider of the country you are visiting;
      • Or subscribe to a data roaming add-on package by contacting your service provider to determine the best package the suits your usage and applicable duration.
    • If you wish not to use data roaming at all; make sure to “switch off” all your data roaming services on your mobile. Some Service Providers in the Kingdom of Bahrain offers a feature to block roaming.

    Get your mobile roaming ready and avoid bill shocks while you travel. For further enquiries, you can contact our consumer hotline on: 81188, Sunday-Thursday from 8:00 am to 4:00 pm.

    Roaming Tips Guide

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  • Your SIM Your Responsibility

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    Mobile subscribers face serious legal and financial risks by exposing themselves to the dangers associated with losing track of their SIM Cards or giving them away to others. “Your SIM, Your Responsibility” is the latest campaign by the Telecommunications Regulatory Authority (TRA) to counter this problem by raising awareness to highlight the importance of each person’s role in protecting their own SIM Cards.

    SIM Card misuse or fraud can affect you in many ways, for example:

    • Any criminal act committed using a SIM card registered in your name, will make you legally accountable for the criminal act (ex. scams)
    • Losing track of your SIM Cards may lead to unexpected phone bills generated from a lost or misplaced SIM Card, which may in use by another person.

    To avoid any legal or financial risks from occurring please take the following tips seriously:

    • Find out the number of SIM cards registered in your name: Start with contacting your mobile service provider and request for all the numbers associated with your Personal Identification Number.
    • Take control: If you identify an unknown SIM number under your name, report it to your service provider and request to suspend the service on that SIM card immediately.
    • Transfer ownership: If someone you trust is using a SIM card in your name, it is recommended that you transfer the ownership of the SIM card to that person of age 16 and above.
    • Set Bill Limits: Set a bill limit for each SIM card registered in your name. This will prevent you from having any future financial obligations.
    • Limit number of SIM cards: Having many SIM cards in your name increases the possibility of SIM card risks. Thus, be sure you cancel the SIM card(s) you stopped using.
    • Protect your identity: Avoid sharing your personal identification documents with people you do not trust to prevent identity theft. Those documents include your passport, Personal Identification Number, Smart Card, and any other documents containing your personal information. Like your SIM card, they must be kept safe at all times.
    • For more information: Contact TRA Call Center at 81188. By following the tips you are preventing your involvement in any possible SIM card misuse.
  • How to resolve issues with your telecom provider

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  • Safesurf

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  • SONR Report

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  • TRA Roaming Guide

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  • TRA CPS Guide

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