TRA’s 2022 Consumer Experience Report reveals customer satisfaction with telecoms services

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December 29,2022

Bahrain’s Telecommunications Regulatory Authority (TRA) published the 2022 Consumer Experience Report, which measures consumers’ satisfaction with Mobile Network Operators’ services across both residential and corporate markets.

The report contributes to the TRA's goal of understanding users' perceptions and satisfaction with mobile, broadband, and fixed-line services. The survey was conducted among approximately 2,330 consumers, with satisfaction measured across four main pillars: services, customer support, charging activity, and consumer knowledge.

Mr. Philip Marnick, the General Director of TRA commented, “The Consumer Experience Report is in line with the TRA's work to improve the telecoms services every one of us uses.  It helps empower consumers to make informed decisions about telecoms services. It also helps operators by highlighting their performance in areas that matter to consumers.”

The results of the survey can be accessed by visiting the TRA website at

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